Nowadays, smart assistants can be found almost everywhere - in mobile phones, homes, cars. They are called Siri, Alexa, Cortana, Google Assistant, Bixby & Co. Their intention is to act as a personal assistant and make our lives easier: We tell them what we want, and they do it. Well, at least they should. But sometimes, or as some would say most of the time, it just doesn't work. Either they don't understand us or they do understand us but misinterpret or give the wrong answers to our questions.
We recently held a Webinar on why this is happening, and what the challenges for modern technology and Artificial Intelligence (AI) are. Our Director of Product Management and Natural Language Processing (NLP) expert Christian Schömmer, delivered fascinating insights on how the different modules need to interweave to create a digital assistant that works perfectly. This blog post is a summary of the key talking points of the webinar.